Option 1: Delete inside the app (fastest)
- Open the Lipasafe app and go to the Profile tab.
- Tap Delete Account.
- Enter your PIN and tap Permanently Delete My Account.
Deletion takes effect immediately and you will be logged out.
Option 2: Request deletion by email
If you can no longer open the app, email privacy@lipasafe.co.ke with the subject "Account deletion request" and include:
- Your full name as registered on Lipasafe.
- The phone number linked to your account.
We may ask you to verify your identity before deleting anything. Verified requests are processed within 14 days, and we will confirm by email when it is done.
What we delete
- Your name, phone number, email address, and PIN.
- Your profile photo, device identifiers, and push notification token.
- Your in-app notifications.
Your account is deactivated and can no longer be used to log in.
What we keep, and why
Some records must be kept by law even after you delete your account. These are held securely, with restricted access, only for the period Kenyan law requires:
- Transaction and payment records, and dispute records.
- Identity-verification (KYC) records submitted for anti-money-laundering compliance.
Where a kept record refers to you, it is no longer linked to your name and contact details. Once the legal retention period ends, these records are securely deleted.
Questions
Read our Privacy Policy, or contact privacy@lipasafe.co.ke. You can also complain to the Office of the Data Protection Commissioner (ODPC) of Kenya.